EngagementsIT services

Set the right pyramid and shoring mix for business-process delivery in Europe

For BPS and shared-services leaders sizing delivery for finance, HR, trust & safety, banking, supply chain and inside-sales processes in Germany, France and Italy.

Engagement type
Solo Pod
Experts
1 lead · 2 consulted
Hours
~40
Duration
3 weeks

What the client needed

A firm needed the shoring mix and the FTE pyramid for processes inside seven functions — F&A, HR, trust & safety, banking services, SCM, life sciences and digital inside sales — across Germany, France and Italy: what runs onshore, what nearshore, and how L1, L2 and L3 split for each.

The brief

The questions on the table

As the client wrote them, lightly shortened. Client and respondents are not named.

  1. Q1

    What is the typical onshore versus nearshore mix for processes such as accounts payable, payroll, content moderation and digital inside sales, by country?

  2. Q2

    What is the standard L1/L2/L3 pyramid for each function?

  3. Q3

    Where do language, regulation and client preference force onshore delivery?

The hours

What the work involved

  1. 01

    Scoped the function-by-country grid

    Seven functions, three countries, with the processes the client cared about inside each, and the ones to treat as representative.

  2. 02

    Built the shoring and pyramid workbook

    For each cell: onshore/nearshore/offshore split, L1/L2/L3 mix, the drivers — language, data-residency rules, client preference, volume — and the delivery locations peers actually use, from the expert’s own centres.

  3. 03

    Cross-checked with two operators

    One running contact-centre and trust & safety operations at scale, one running F&A and supply-chain transformation, each on their functions.

  4. 04

    Working session

    One session to walk the grid and settle the cells where the experts disagreed.

Deliverables

What the client received

  • A shoring-mix gridSeven functions by three countries, with drivers.
  • Pyramids by functionL1/L2/L3 with the rules behind them.
  • Delivery-location notesWhere peers deliver each function from, and why.
  • One working sessionWith disagreements resolved.

The terms

What an engagement like this costs

You buy hours in blocks and can change the expert at the end of any block, at no extra cost. Longer projects run in stages: pause after a block, pick up the next stage when you are ready.

Pricing in full →

Rate band
$65–$250 /hr
Senior specialists can be up to $500
Hour blocks
1 · 2 · 5 · 10 · 20 · 50 · custom
This engagement
Solo Pod · ~40 hours · 3 weeks

More in IT services

Sizing a European delivery model?

Describe what you need

For example: “We need onshore/nearshore mix and L1–L3 pyramids for F&A and HR processes in Germany, France and Italy.”

We aim to come back with matched experts within 24 to 72 hours.