Terms and Conditions
Legal
Terms and Conditions
Welcome to ExpertBridge. These Terms of Service ("Terms") govern your access to and use of the ExpertBridge platform, website, and services (collectively, the "Platform") operated by Elevatexcel Consulting Private Limited ("Company", "we", "us", or "our"). By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.
Definitions
"Client" means any individual or entity that uses the Platform to seek expert consultation services.
"Expert" means any individual who registers on the Platform to provide consultation or professional services to Clients.
"User" means any person who accesses or uses the Platform, including Clients and Experts.
"Services" means the expert matching, consultation facilitation, and related services provided through the Platform.
Eligibility
To access or use the Platform, you must:
be at least 18 years of age.
(b)have the legal capacity to enter into a binding agreement.
(c)not be prohibited from using the Platform under applicable laws.
(d)provide accurate and complete registration information.
Account Registration
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.
Platform Services
ExpertBridge provides a platform that connects Clients seeking expert consultation with qualified Experts across various industries and domains. Our services include:
expert matching and curation based on Client requirements.
(b)facilitation of consultations ranging from short calls to extended engagements.
(c)payment processing and invoicing.
(d)communication tools to facilitate Client-Expert interactions.
Communications
By creating an account and using the Platform, you consent to receive operational and transactional communications from ExpertBridge in connection with your use of the Services, including but not limited to: booking confirmations, session reminders, payment receipts, document and contract delivery, message notifications from Experts, one-time passwords for account security, and platform service messages. These communications may be sent via WhatsApp, email, SMS, in-platform messaging, or any other communication channel provided by you. Operational communications are necessary for service delivery; opting out may affect or disable booking-related functionality. You may manage non-essential communication preferences via your account settings or by contacting privacy@expertbridge.co.
Payments and Fees
All payments for Services must be processed through the Platform. Clients agree to pay the fees displayed at the time of booking or engagement. Payment terms, including hourly rates or project fees, will be clearly communicated before any engagement begins.
Experts will receive compensation as per the terms agreed upon in their Expert Agreement with ExpertBridge. All fees are exclusive of applicable taxes, which shall be borne by the respective party as per applicable law.
Payments, Hours and Refunds
Hours are purchased in blocks against a named Expert. The rate and the number of hours are shown to the Client before the booking is confirmed.
6.2A block, once purchased, runs to its end and cannot be cancelled part-way. The Expert may already have performed services against it.
6.3At the end of a block the Client may decide not to continue with that Expert and may engage a different Expert for the next block at no additional cost, without notice to the outgoing Expert and without penalty. ExpertBridge will propose an alternative Expert on request.
6.4Hours are purchased against a specific Expert and are not transferable to another Expert.
6.5An Expert may not bill the Client for hours the Client has not approved. The Client may decline any hours submitted beyond those approved, and will not be charged for them.
6.6ExpertBridge will refund or credit the Client in full where a technical failure on the Platform prevented a session from taking place; an Expert failed to attend a scheduled session without notice; an Expert's stated qualifications or experience were materially misrepresented; or the Client was charged for hours they had not approved. Requests must be submitted within 7 days of the session or charge.
6.7Refunds are issued as wallet credit or to the original payment method, at the Client's election. Taxes charged on a refunded amount are refunded with it.
6.8Save as set out in this section, completed sessions and delivered work are not refundable.
6.9The full terms are set out in our Refund Policy, which forms part of these Terms.
User Conduct
You agree not to:
use the Platform for any unlawful purpose or in violation of any applicable laws.
(b)circumvent the Platform to engage directly with Experts or Clients you were introduced to through ExpertBridge.
(c)share confidential information disclosed during consultations without proper authorization.
(d)misrepresent your identity, qualifications, or affiliations.
(e)interfere with the proper functioning of the Platform.
(f)engage in any activity that could harm ExpertBridge, other users, or third parties.
Intellectual Property
All content, trademarks, logos, and intellectual property displayed on the Platform are owned by or licensed to Elevatexcel Consulting Private Limited. You may not use, reproduce, or distribute any content from the Platform without our prior written consent.
Confidentiality
Users acknowledge that consultations may involve confidential information. All parties agree to maintain the confidentiality of information shared during engagements and not to disclose such information to third parties without proper authorization.
Limitation of Liability
To the maximum extent permitted by applicable law, ExpertBridge and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
your use or inability to use the Platform.
(b)any conduct or content of any third party on the Platform.
(c)unauthorized access, use, or alteration of your content or information.
Indemnification
You agree to indemnify, defend, and hold harmless Elevatexcel Consulting Private Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Platform, your violation of these Terms, or your violation of any third-party rights.
Disclaimer of Warranties
The Platform is provided on an "as is" and "as available" basis. ExpertBridge makes no warranties, express or implied, regarding the Platform, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Platform will be uninterrupted, secure, or error-free.
Termination
We may terminate or suspend your access to the Platform immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Platform will cease immediately.
Modification of Terms
ExpertBridge reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform after any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts located in Chandigarh, India.
Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Entire Agreement
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Elevatexcel Consulting Private Limited regarding the Platform.
Section 18
Contact Information
If you have any questions about these Terms, please contact us at:
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