Refund Policy
Refund and Cancellation Policy
Elevatexcel Consulting Private Limited
Operating as ExpertBridge
Effective Date: March 2026
Overview
ExpertBridge connects clients with vetted industry experts for video consultations. This policy explains how we handle cancellations and refunds.
Cancellations
Before Your Session
If you need to cancel a booked session, please contact us as early as possible:
- 48+ hours before session: Full refund
- 24-48 hours before session: Partial refund or credit toward future session
- Less than 24 hours: Credit toward future session (no cash refund)
To cancel, email support@expertbridge.co with your booking details.
Expert Cancellations
If an expert cancels your session or fails to attend, you will receive a full refund. We will also help you reschedule with the same expert or find an alternative.
Refunds
Eligibility
Refunds are considered on a case-by-case basis. Common situations where refunds are issued:
- Expert did not attend the session
- Significant technical issues prevented the consultation
- Session cancelled with adequate notice (48+ hours)
Processing Time
Refunds are processed within 5-10 business days depending on your payment method and bank.
Non-Refundable Situations
We generally do not issue refunds for:
- Client no-shows
- Cancellations with less than 24 hours notice (credit may be offered instead)
- Disagreement with advice or opinions provided by the expert
- Client-side technical issues (internet, device problems)
Disputes
If you are unsatisfied with your session or believe there was an issue, contact us within 7 days of your session date.
Email: support@expertbridge.co
Please include:
- Your booking reference
- Session date
- Description of the issue
We review all disputes and respond within 2 business days.
Contact
For cancellations, refund requests, or any questions:
Email: support@expertbridge.co
This policy may be updated from time to time. Continued use of ExpertBridge after changes constitutes acceptance of the updated policy.