EngagementsIT services

Size support for Microsoft 365 E5 and check the pricing trend

For workplace-services solutioning teams pricing support for an M365 estate and checking what the market charges.

Engagement type
Solo Pod
Experts
1 lead · 1 consulted
Hours
~20
Duration
2 weeks

What the client needed

A firm needed to understand the components of a Microsoft 365 E5 licence, the sizing ratio — average FTE productivity — for supporting each component, the average number of tickets per user per component, and the general pricing trends seen in the market for M365 support.

The brief

The questions on the table

As the client wrote them, lightly shortened. Client and respondents are not named.

  1. Q1

    What are the components of an M365 E5 licence, and which generate support work?

  2. Q2

    What FTE productivity ratios apply to supporting each component?

  3. Q3

    What is the average ticket volume per user by component?

  4. Q4

    What pricing trends are visible for M365 support services?

The hours

What the work involved

  1. 01

    Component map

    E5 broken into the services that generate support work — identity, mail, collaboration, security, compliance, endpoint — from the lead’s workplace-services delivery.

  2. 02

    Sizing ratios

    FTE productivity per component with the assumptions, and ticket-per-user ranges from account data the expert had run.

  3. 03

    Pricing trend

    How per-user support pricing has moved and what is bundled now versus two years ago.

  4. 04

    Cross-check

    An M365 platform engineering leader reviewed the component map and the automation assumptions.

  5. 05

    Working session

    With the client’s workplace-services pricing team.

Deliverables

What the client received

  • Component mapSupport-generating services.
  • Sizing and ticket tableBy component.
  • Pricing-trend notePer-user, bundling.
  • One working sessionWith notes.

The terms

What an engagement like this costs

You buy hours in blocks and can change the expert at the end of any block, at no extra cost. Longer projects run in stages: pause after a block, pick up the next stage when you are ready.

Pricing in full →

Rate band
$65–$250 /hr
Senior specialists can be up to $500
Hour blocks
1 · 2 · 5 · 10 · 20 · 50 · custom
This engagement
Solo Pod · ~20 hours · 2 weeks

More in IT services

Pricing M365 support?

Describe what you need

For example: “We need FTE ratios and ticket volumes per M365 component to price support for a 15,000-seat E5 estate.”

We aim to come back with matched experts within 24 to 72 hours.